These General Terms and Conditions (“Terms”) govern access to and use of the Swift Ops software-as-a-service platform (the “Service”) provided by Swift Ops (“Swift Ops,” “Company,” “we,” or “us”). By accessing or using the Service, Customer agrees to be bound by these Terms.

1. Service Description

Swift Ops is a cloud-based software platform that enables users to upload manufacturing process videos and screen recordings and generate structured standard work documentation. Generated output may include step-by-step instructions, timestamps, safety notes and hazards, tools and materials lists, screenshots or visual references where available, editable DOCX output, browser-based digital work instructions, multilingual output, and Swift Changeover review outputs.

The Service provides generated documentation intended to accelerate standard work creation and process review. Final review, approval, validation, release, and operational use remain the responsibility of Customer.

Slight run-to-run variation in wording, step grouping, translations, timestamps, and image selection is normal due to processing behavior.

2. Account Access and License Grant

Subject to payment of applicable fees and compliance with these Terms, Swift Ops grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for Customer’s internal business purposes only.

Customer is responsible for maintaining the confidentiality of account credentials and for activity occurring under Customer’s accounts, except to the extent caused by Swift Ops’ failure to meet its obligations under these Terms.

3. Use Restrictions

Customer may not, and may not authorize any third party to:

  • Resell, sublicense, rent, loan, distribute, or provide access to the Service except as expressly permitted by Swift Ops.
  • Reverse engineer, decompile, disassemble, or attempt to extract source code, models, prompts, workflows, or non-public system logic.
  • Use the Service to build, train, benchmark, or improve a competing product or model.
  • Circumvent system security, access controls, video-minute limits, company-scoped boundaries, or usage controls.
  • Upload unlawful, infringing, malicious, or privacy-invasive content.
  • Use the Service in a way that could damage, degrade, or interfere with Swift Ops systems or other customers’ use of the Service.

4. Customer Responsibilities

Customer is solely responsible for:

  • Ensuring it has all rights, permissions, and consents necessary to upload, process, and share Customer Content through the Service.
  • Avoiding unnecessary personal identifiers, employee faces, badges, customer paperwork, confidential labels, or regulated data when that information is not needed for the instruction.
  • Reviewing and validating all generated output before operational use.
  • Ensuring compliance with applicable safety, regulatory, quality, employment, privacy, export, and workplace requirements.
  • Managing which users are authorized to upload, review, download, delete, or share Customer Content in Customer’s account or company workspace.

Swift Ops provides AI-assisted documentation. Customer is responsible for determining whether generated content is accurate, complete, current, and suitable for Customer’s intended use.

5. Intellectual Property and Customer Content

5.1 Customer Content

“Customer Content” means content Customer uploads, submits, stores, or creates through the Service, including process videos, screen recordings, audio, transcripts, images, document metadata, Customer-created templates, template inputs, and other materials provided by Customer.

Customer retains all ownership rights in Customer Content. Swift Ops does not claim ownership of Customer Content.

5.2 Customer-Created Templates

Customer retains ownership of templates Customer creates or uploads to the Service, including templates Customer saves for company reuse. Customer grants Swift Ops the limited right to host, process, render, and reuse those templates within Customer’s account or company workspace as needed to provide the Service.

5.3 Generated Outputs

Subject to Customer’s ownership of Customer Content and Swift Ops’ ownership of Swift Ops Materials, Customer owns generated outputs created for Customer through the Service, including generated standard work, work instructions, editable DOCX files, browser-based digital work instruction content, screenshots or visual references where available, timestamps, multilingual output, and Swift Changeover outputs.

5.4 Swift Ops Materials

Swift Ops owns and retains all rights, title, and interest in the Service, platform, software, models, model configurations, provided templates, default templates, examples, documentation, workflows, user interface, platform architecture, and system improvements and enhancements. No rights are granted except as expressly stated in these Terms.

5.5 Limited Customer Content License

Customer grants Swift Ops a limited, non-exclusive license to host, copy, process, transmit, display, and otherwise use Customer Content only as needed to provide, secure, support, maintain, troubleshoot, and operate the Service; generate outputs requested by Customer; process customer-authorized support requests; enforce these Terms; and comply with law.

Customer Content is not used to train AI models. Swift Ops does not authorize subprocessors or model providers to use Customer Content for advertising or AI model training.

5.6 Feedback

If Customer provides suggestions, ideas, or feedback about the Service, Swift Ops may use that feedback without restriction or obligation, provided Swift Ops does not disclose Customer Confidential Information in doing so.

6. Data Security, Subprocessors, and Administrative Access

Swift Ops recognizes that manufacturing process data may be sensitive and proprietary.

6.1 Data Handling

  • Customer Content is not used to train AI models.
  • Data is encrypted in transit and at rest.
  • Customer data is logically isolated from other customers.
  • Customer process data and generated documentation workflows are hosted on U.S.-based infrastructure in the ordinary operation of the Service.

6.2 Subprocessors and Model Providers

Swift Ops may use cloud infrastructure providers, model providers, storage providers, payment providers, analytics providers, and other subprocessors as needed to operate, secure, support, and bill for the Service. Swift Ops does not share Customer Content with third parties for advertising.

6.3 Administrative Access

Swift Ops does not access, review, or monitor Customer videos, transcripts, images, templates, or generated outputs for business or competitive purposes.

No human review of Customer Content occurs unless:

  • Customer explicitly authorizes support access for a specific request.
  • Access is reasonably necessary to investigate security, abuse, billing, or service reliability issues.
  • Swift Ops is legally required to access or preserve the content.

Any authorized access is limited to the personnel and scope reasonably required for that purpose and remains subject to confidentiality obligations.

7. Confidentiality

“Confidential Information” means non-public information disclosed by one party to the other in connection with the Service that a reasonable person would understand to be confidential given the nature of the information or the circumstances of disclosure. Customer Confidential Information includes Customer Content and generated outputs. Swift Ops Confidential Information includes non-public software, models, provided templates, system design, workflows, pricing, security information, and business information.

Each party will use the other party’s Confidential Information only to perform or exercise rights under these Terms and will protect it using at least reasonable care. Each party may disclose Confidential Information to employees, contractors, advisors, subprocessors, or representatives who need to know it for the permitted purpose and are bound by confidentiality obligations, or when required by law.

Confidential Information does not include information that is publicly available without breach, already known without restriction, independently developed without use of the other party’s Confidential Information, or rightfully received from a third party without confidentiality restrictions.

8. Trial and Evaluation Access

Swift Ops may make free, trial, evaluation, pilot, or limited-access versions of the Service available. Trial and evaluation access is provided for evaluation purposes, may include usage limits, may be modified or discontinued, and is provided without any service-level commitment unless separately agreed in writing.

Customer remains responsible for reviewing and approving any output generated during a trial or evaluation before operational use.

9. Fees and Payment

Customer agrees to pay all fees associated with its selected subscription plan or agreed access path.

Fees are:

  • Due in advance unless otherwise agreed.
  • Generally non-refundable; however, Swift Ops may issue refunds on a case-by-case basis at its sole discretion.

Customer is responsible for taxes, duties, and similar charges associated with Customer’s purchase except taxes based on Swift Ops’ income.

10. Term, Suspension, and Termination

These Terms remain in effect for the duration of Customer’s subscription, trial, evaluation, or other authorized access to the Service.

Swift Ops may suspend access for non-payment, security risk, suspected misuse, unlawful use, violation of these Terms, or activity that could materially degrade the Service or interfere with other customers’ use of the Service.

Either party may terminate for material breach not cured within thirty (30) days of written notice or upon expiration of the applicable subscription, trial, or access term.

Upon termination:

  • Customer will lose access to the Service.
  • Customer may permanently delete its videos, templates, and generated outputs in accordance with the Privacy Policy and available product controls.
  • Swift Ops removes deleted content from active systems and allows encrypted backup copies to age out under backup-retention schedules.
  • Swift Ops does not retain deleted customer content indefinitely for operational convenience.

11. Disclaimer of Warranties and Review Responsibility

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” Swift Ops makes no warranties, express or implied, including but not limited to accuracy or completeness of generated documentation, fitness for a particular purpose, non-infringement, regulatory compliance, quality compliance, or safety compliance.

Generated outputs, including steps, timestamps, safety notes, tools and materials lists, visual selections, translations, and changeover observations or suggestions, may be incomplete or inaccurate and must be reviewed, corrected, validated, and approved by Customer before operational use.

12. Limitation of Liability

To the maximum extent permitted by law, Swift Ops shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, business interruption, loss of goodwill, loss of data, or cost of substitute services.

Swift Ops’ total aggregate liability arising out of or related to the Service shall not exceed the total fees paid by Customer to Swift Ops in the three (3) months preceding the event giving rise to the claim.

This limitation applies regardless of the theory of liability and even if a remedy fails of its essential purpose.

13. Indemnification

Customer agrees to indemnify and hold harmless Swift Ops from claims arising out of Customer Content, Customer-created templates, Customer’s misuse of the Service, Customer’s violation of law or third-party rights, and Customer’s failure to review, validate, approve, or safely use generated documentation.

14. Compliance and Export

Customer will use the Service in compliance with applicable laws and regulations, including export control and sanctions laws. Customer may not use the Service where prohibited by law or to process content for prohibited parties, countries, or end uses.

15. Notices

Swift Ops may provide notices through the Service, by email to the account email address, or by posting updated terms on the website. Customer may send legal notices to Swift Ops using the contact information provided on the Swift Ops website unless a separate written agreement provides a different notice method.

16. Assignment, Force Majeure, Severability, and Waiver

Customer may not assign these Terms without Swift Ops’ prior written consent, except to a successor in connection with a merger, acquisition, corporate reorganization, or sale of substantially all assets, provided the successor agrees to these Terms. Swift Ops may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of substantially all assets, or change in control.

Neither party is responsible for delay or failure to perform caused by events beyond its reasonable control. If any provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver.

17. Governing Law

These Terms are governed by the laws of the State of Kansas, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Kansas.

18. Modifications

Swift Ops may update these Terms periodically. Continued use of the Service following updates constitutes acceptance of revised Terms.

19. Order Forms and Entire Agreement

If Customer enters into a signed order form or written agreement with Swift Ops, that document controls to the extent it expressly conflicts with these Terms. Any terms in a purchase order or similar customer document are rejected unless expressly accepted in writing by Swift Ops.

These Terms, together with the Privacy Policy, Limitation of Liability, No Warranty page, and any applicable signed order form or written agreement, constitute the entire agreement between the parties regarding the Service and supersede all prior agreements or understandings relating to the subject matter herein.