These General Terms and Conditions (“Terms”) govern access to and use of the Swift Ops software-as-a-service platform (the “Service”) provided by Swift Ops (“Swift Ops,” “Company,” “we,” or “us”). By accessing or using the Service, Customer agrees to be bound by these Terms.

1. Service Description

Swift Ops is a cloud-based software platform that enables users to upload manufacturing process videos and generate structured standard work documentation. Generated output may include step-by-step instructions, safety notes and hazards, tools and materials lists, and optional screenshots derived from video content.

The Service provides generated documentation intended to accelerate standard work creation. Final review, approval, and validation remain the responsibility of the Customer.

Slight run-to-run variation in wording, step grouping, and image selection is normal due to processing behavior.

2. License Grant

Subject to payment of applicable fees and compliance with these Terms, Swift Ops grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for internal business purposes only.

Customer may not:

  • Resell, sublicense, or distribute the Service
  • Reverse engineer, decompile, or attempt to extract source code
  • Use the Service to build a competing product
  • Circumvent system security or access controls

3. Customer Responsibilities

Customer is solely responsible for:

  • Ensuring it has all rights necessary to upload content to the Service
  • Reviewing and validating all generated output before operational use
  • Ensuring compliance with applicable safety, regulatory, and quality standards
  • Maintaining confidentiality of login credentials

Swift Ops provides AI-generated documentation. The Customer is responsible for determining whether generated content is accurate, complete, and suitable for use.

4. Intellectual Property

4.1 Customer Content

Customer retains all ownership rights in uploaded videos, associated materials, and generated standard work outputs. Swift Ops does not claim ownership of Customer content.

4.2 Platform Ownership

Swift Ops retains all rights, title, and interest in the Service, underlying software, platform architecture, and system improvements and enhancements. No rights are granted except as expressly stated in these Terms.

5. Data Security and Administrative Access

Swift Ops recognizes that manufacturing process data may be sensitive and proprietary.

5.1 Data Handling

  • Customer content is not used to train AI models.
  • Data is encrypted in transit and at rest.
  • Customer data is logically isolated from other customers.

5.2 Administrative Access

Swift Ops does not access, review, or monitor Customer content for business or competitive purposes.

Authorized personnel may access Customer content solely as necessary to:

  • Maintain, operate, or secure the Service
  • Investigate technical issues or suspected misuse
  • Comply with legal obligations
  • Provide customer-authorized support

Administrative access is limited to authorized personnel and subject to internal confidentiality obligations.

6. Fees and Payment

Customer agrees to pay all fees associated with its selected subscription plan.

Fees are:

  • Due in advance unless otherwise agreed
  • Generally non-refundable; however, Swift Ops may issue refunds on a case-by-case basis at its sole discretion

Swift Ops reserves the right to suspend or terminate access for non-payment.

7. Term and Termination

These Terms remain in effect for the duration of Customer’s subscription.

Either party may terminate:

  • For material breach not cured within thirty (30) days of written notice
  • Upon expiration of subscription term

Upon termination:

  • Customer will lose access to the Service
  • Customer may request deletion of its data in accordance with the Privacy Policy
  • Swift Ops may retain data as required for operational, security, legal, or backup purposes

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” Swift Ops makes no warranties, express or implied, including but not limited to accuracy or completeness of generated documentation, fitness for a particular purpose, and regulatory or safety compliance.

Customer acknowledges that AI-generated documentation must be reviewed and validated before operational use.

9. Limitation of Liability

To the maximum extent permitted by law, Swift Ops shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, or loss of data.

Swift Ops’ total aggregate liability arising out of or related to the Service shall not exceed the total fees paid by Customer to Swift Ops in the three (3) months preceding the event giving rise to the claim.

This limitation applies regardless of the theory of liability.

10. Indemnification

Customer agrees to indemnify and hold harmless Swift Ops from claims arising out of Customer’s uploaded content, Customer’s misuse of the Service, and Customer’s failure to validate generated documentation.

11. Governing Law

These Terms are governed by the laws of the State of Kansas, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Kansas.

12. Modifications

Swift Ops may update these Terms periodically. Continued use of the Service following updates constitutes acceptance of revised Terms.

13. Entire Agreement

These Terms, together with the Privacy Policy, Limitation of Liability, and No Warranty constitute the entire agreement between the parties regarding the Service and supersede all prior agreements or understandings relating to the subject matter herein.